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This Shipping and Delivery Policy outlines the procedures and guidelines for the shipping and delivery of products purchased from FishOils.lk. Our goal is to provide a smooth and efficient shipping experience to ensure your products reach you promptly and safely. Please read this policy carefully before placing an order.
Domestic Shipping
We currently offer shipping within Sri Lanka. Please note that delivery to certain remote or hard-to-reach areas may be limited or unavailable. If you’re unsure about delivery availability to your location, please contact our customer service team at 076 188 0990.
International Shipping
At this time, FishOils.lk does not offer international shipping. Orders can only be delivered to addresses within Sri Lanka.
Processing Time
Orders are typically processed and prepared for shipment within 3 business days from the date of purchase. Please note that this does not include weekends or public holidays.
Order Confirmation
Once your order has been processed, you will receive an order confirmation email that includes the details of your purchase, shipping address, and tracking information (if applicable).
Shipping Carriers
We work with trusted local courier partners to ensure your order is delivered securely and efficiently. The specific carrier may vary based on your location, order size, and shipping method selected during checkout.
Shipping Options
During the checkout process, you will be able to choose from available shipping options. Each option will display the estimated delivery time and shipping cost so you can select the most suitable method for your needs.
Estimated Delivery Time
Delivery times vary based on your location, the selected shipping method, and courier service efficiency. While we aim to meet the provided delivery estimates, actual delivery times may vary.
If your order qualifies for tracking, you will receive a tracking number via email once your order is shipped. You can use this number to track your shipment via the courier’s website. Please allow some time for tracking information to update after dispatch.
Failed Delivery Attempts
If a delivery attempt fails due to reasons such as the recipient not being available or an incorrect shipping address, the courier may attempt redelivery or hold the package at a pickup location. Please ensure that accurate and complete address information is provided during checkout to prevent delivery issues.
Damaged or Lost Packages
If your package arrives damaged or is lost in transit, please contact our customer service team immediately. We will work closely with the shipping partner to investigate and resolve the issue as quickly as possible.
If you have any questions, concerns, or need assistance regarding our Shipping and Delivery Policy, please reach out to our customer service team:
Phone: 076 188 0990
Email: [email protected]
We are here to help and will do our best to support you.
By purchasing from FishOils.lk, you acknowledge that you have read, understood, and agreed to the terms of this Shipping and Delivery Policy.
Welcome to your trusted home for the world’s best fish oil brands! At FishOils.lk, we bring together high-quality supplements from top international names, giving you the freedom to choose what’s best for your health.
